About the Course

In this course, we explore data, research, and observed findings that highlight the struggles and barriers faced by Chinese-speaking immigrants receiving end-of-life care. We review some real-world cases to better understand the experience, scope, and role of hospice services. We also discuss successful programs including Heart-to-Heart Café workshops, involvement of Chinese speaking volunteers, and other resources to help the community discuss and receive compassionate end of life care.

NOTE: If you are not a social worker wishing to receive continuing education credit, you may watch the recording here rather than signing up for this course. 


  • Review hospice care and its scope, eligibility criteria, and how to obtain these services
  • Discuss guiding principles in shaping the lens of cultural sensitivity and humility to support Chinese-speaking individuals facing the end of life
  • Explore tools, resources, and tips to address discomfort with, and reluctance to, talking about the taboo topics of death and dying 


Carrie Chan is a multilingual Cultural Sensitivity Liaison at MJHS Hospice and Palliative Care, she is fluent in English, Mandarin, and Cantonese. For her, hospice care is a calling. Carrie has spent more than 13 years supporting MJHS patients who are receiving end-of-life care, as well are addressing the needs of their loved ones. Throughout her tenure with the not-for-profit organization, Carrie has had the privilege of visiting with thousands of patients wherever they live, whether at home or in a nursing home, assisted living facility or hospital. She first came to MJHS as a hospice volunteer in the bereavement department and then was hired as a psychosocial counselor before becoming an account manager in the hospice access center.

Committed to quality end-of-life care that’s provided with compassion, dignity and respect, community and national organizations often turn to Carrie for her expertise, as well as to help demystify hospice care. In 2016, she joined the roster of New York City speakers for the San Francisco-based Chinese American Coalition for Compassionate Care. Carrie became a member of the Chinese Advisory Board with CaringKind Alzheimer’s Association in 2019. And, for the past five years, Cornell University’s Medical School “Community Perspective in Medicine” series has invited her to speak with students. When she isn’t working or being a guest speaker, you will find Carrie on badminton court, rushing down ski slopes, surfing in the wavy ocean, camping, or hiking.


Completion of this course counts as 1 continuing education hour for licensed New York social workers. 

Course participation involves watching a recorded presentation and completing a quiz. You must receive a score of at least 80% to pass the course, but may retake the quiz as needed. A certificate of completion will automatically be issued after completion of the course.

End of Life Choices New York, Inc. is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0464.